Shipping Policy
At Solamore, we offer hollow memorial jewelry designed to be filled by customers after purchase. We provide international shipping services to most countries worldwide. Delivery times may vary depending on your location and the shipping method selected.
Our goal is to dispatch all orders within 2 business days after payment is received.
Shipping Rates & Delivery Timeframes
|
Region
|
Shipping Fee
|
Delivery Time
|
|
United States
|
Free Shipping
|
5–10 business days
|
|
U.S.Remote&Associated Regions
|
6USD
|
|
Europe
|
Free Shipping
|
|
UnitedKingdom (Mainland & Domestic Islands)
|
Free Shipping(Orders with an actual value exceeding 150 euros will not be accepted.)
|
|
Canada
|
18% DPP duty applies when declared value exceeds 20 CAD
|
|
Australia – Zone 1
|
0–200g: USD 2
200g+: Free shipping
|
|
Australia – Zone 2
|
0–200g: USD 3
200g+: Free shipping
|
|
Australia – Zone 3
|
0–200g: USD 6
200–500g: USD 2
500–1000g: USD 1
1000–2000g: USD 5
2000g: USD 15
|
Additional Shipping Information
1. United States
Delivery timeframe: 5–10 business days, excluding remote regions.
Remote regions include (but are not limited to):
Remote addresses may require 3–5 additional business days for delivery.
2. Europe
Delivery timeframe: 3–10 business days
European offshore islands are not eligible for delivery.
3. Canada
Delivery timeframe: 5–9 business days
4. Australia
Delivery timeframe: 4–9 business days
Remote areas may require additional delivery time.
If your address falls within remote or restricted regions, please contact us for delivery confirmation before placing your order.
Address Accuracy
Our checkout system will prompt you to verify your shipping information.
Please ensure your address, postal code, and phone number are accurate and complete.
If a delivery fails, cannot be delivered, or is returned due to incorrect/incomplete information, we can reship the package, but additional shipping fees will apply.
We are not responsible for any losses arising from such situations.
Peak Season Delays
During peak seasons such as Black Friday, Christmas, and major holidays, or due to customs inspections, duties, or import tax regulations, delivery may be delayed by 3–7 additional business days.
Contact Us
Email is our primary method for handling shipping and delivery inquiries to ensure accurate documentation.
If you have any questions regarding this policy, please contact us at:
📧hello@solamore.com
We will respond within 1–2 business days.
Policy Updates
We reserve the right to update or modify this policy at any time.
Revised terms will be published on our website.
We will notify you of major changes via email or prominent website banners.
Your continued use of our website or purchase of our products constitutes acceptance of the updated terms.
Thank you for choosing Solamore. We are committed to serving you with care and professionalism.