1. Introduction
Solamore (hereinafter referred to as “we,” “the Company,” or ‘our’) operates this website and provides related products and services (collectively referred to as the “Services”).
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, make a purchase, or otherwise use our Services.
By using our website, you agree to the terms of this Privacy Policy.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer products and services to you.
While Shopify provides technical infrastructure, Solamore. remains the data controller responsible for the collection and use of your personal data.
2. Personal Information We Collect
When we use the term “personal information,” we refer to information that identifies, relates to, or could reasonably be linked with you.
We may collect and process the following categories of personal information depending on your interactions with our Services:
Contact Information: name, billing and shipping address, email address, phone number.
Payment and Financial Information: payment method, card details, transaction information, and billing history.
Account Information: login credentials, preferences, and settings (if you create an account).
Order and Transaction Details: products viewed, added to cart, purchased, or returned.
Communications: information provided in emails, chat, or customer service inquiries.
Device and Usage Data: IP address, browser type, operating system, device identifiers, and site activity via cookies and analytics tools.
3. How We Collect Information
We collect information from the following sources:
Directly from you, when you make a purchase, contact us, or register an account.
Automatically, when you visit our website through cookies and tracking technologies.
From Shopify, which processes certain technical and transactional data on our behalf.
From third-party partners, such as payment processors, analytics providers, or advertising platforms.
4. How We Use Your Information
We use personal information for the following purposes:
To process and fulfill your orders, payments, returns, and shipping.
To operate and improve our Services, including website functionality and customer experience.
To communicate with you, such as responding to inquiries or providing order updates.
For marketing and promotional purposes, including sending emails about new products or special offers (you may opt out at any time).
For fraud prevention and security, ensuring account safety and preventing unauthorized access.
To comply with legal obligations, resolve disputes, and enforce our Terms of Service.
We do not sell your personal information to third parties for monetary consideration.
5. How We Share Your Information
We may share your information with:
Shopify, to provide e-commerce functionality (see Shopify’s Privacy Policy).
Service providers, such as payment processors, logistics and shipping companies, email providers, and IT partners.
Marketing and advertising partners, to deliver relevant ads or promotions (in compliance with applicable laws).
Law enforcement or regulators, when required by law or in response to legal requests.
Corporate transactions, such as mergers or acquisitions, where your data may be part of a transferred asset.
We require all service providers to handle personal information securely and only for legitimate business purposes.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content and ads.
You can manage or disable cookies in your browser settings.
For more details, please refer to our [Cookie Policy] (if available) or contact us for assistance.
7. International Data Transfers
Your personal information may be transferred to and processed, where our operations are based, as well as other countries where our service providers operate.
These locations may have different data protection laws than your country of residence.
However, we take appropriate safeguards—such as standard contractual clauses—to ensure your data is protected to the same standards as required under the GDPR and UK data protection laws.
8. Data Security and Retention
We maintain appropriate administrative, technical, and physical safeguards to protect your information.
However, no system is completely secure, and we cannot guarantee absolute protection.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
9. Your Rights and Choices
Depending on your location (including the United States, United Kingdom, European Union, Canada, or Australia), you may have certain privacy rights, such as:
Right to Access / Know – Request a copy of personal information we hold about you.
Right to Correct – Request correction of inaccurate information.
Right to Delete – Ask us to delete your personal information, subject to legal obligations.
Right to Portability – Request your information in a portable format.
Right to Object or Restrict Processing – Request us to stop processing your information for certain purposes.
Right to Withdraw Consent – Withdraw previously given consent for marketing or other processing.
Right to Opt Out of Targeted Advertising or Sale – You may opt out of targeted ads or data sharing for such purposes.
You may exercise these rights by contacting us at help@Cremationjewelryhubrose.com.
We may verify your identity before processing your request and respond within applicable legal timeframes.
10. Children’s Privacy
Our Services are not directed to children under 16 years of age, and we do not knowingly collect personal information from them.
If you believe your child has provided information to us, please contact us, and we will promptly delete it.
11. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those sites.
We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
Continued use of our Services after changes are posted constitutes your acceptance of those changes.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
Solamore
Email: hello@solamore.com
For the purpose of data protection laws, Solamore is the data controller of your personal information.