Refund & Return Policy

Return & Exchange Policy

At Solamore, we are honored to provide high-quality memorial products to customers worldwide. Due to the special nature of memorial jewelry, our after-sales services vary depending on the situation outlined below.

1. If You Receive Any of the Following Issues

Eligible Situations

  • The product or its accessories arrive with quality defects, functional issues, or severe physical damage.

    • Quality or functional defects affecting normal use (e.g., broken chain, malfunctioning clasp).

    • Severe appearance damage such as visible scratches, cracks, breakage, or any condition that affects normal usage.

  • Missing products or accessories, verified as a fulfilment error by our warehouse.

  • The received product differs from the style or color of the item you purchased.

Solutions

Upon verification by our warehouse:

  • For damaged or defective items:
    We will prioritize sending you a replacement product.

  • For missing items:
    We will send the missing product(s) immediately.

  • For incorrect shipments:
    We will prioritize resending the correct product.

2. If You Are Unsatisfied with the Style, Color, or Overall Quality

Please contact us within 30 days of receiving your product at 📧hello@solamore.com, explaining the reason for your request. We will evaluate your request based on actual circumstances.

Important Notes — Requests We Cannot Accept

Due to the commemorative and personal nature of our products, we are unable to accept returns or exchanges in the following situations:

  • Products that have already been filled with ashes or other memorial materials.

  • Personalized or customized items, including:

    • Custom text engraving

    • Photo customization

    • Fingerprint engraving

These items cannot be resold and therefore are non-refundable and non-exchangeable unless the issue is related to product quality.

3. 12-Month Product Warranty

We offer a 12-month warranty from the date the order is delivered.

If your product develops any quality-related issues that affect normal use, please contact us at 📧hello@solamore.com, and include:

  • Your order number

  • A description or photos of the issue

We will provide free and comprehensive after-sales support once the issue is confirmed as a product quality problem.

If the issue is caused by improper use or human factors, we will still offer assistance at a discounted service rate.

Contact Us

To ensure accurate documentation, email is our primary method for handling return and exchange requests.
If you have any questions about this policy, please contact us at:

📧hello@solamore.com

We will respond within 1–2 business days.

Changes to This Policy

We reserve the right to update or modify this policy at any time.
Any revisions will be posted on our website.

We will notify you of significant changes via email or a prominent notice on our website.
By continuing to use our website or purchase our products after the policy change, you agree to the updated terms.

Thank you for choosing Solamore. We are committed to serving you with care and professionalism.