The maintenance service policy: we provide a lifetime warranty on the product. We provide you with free accessories and remote guidance services throughout your life. You only need to pay the corresponding postage, and we will ensure that we help you restore the product as before.
What is the return policy?
At XIUYUAN, we hope that customers feel that their choice of urn or commemorative product is correct. We want our customers to be satisfied when the product arrives. If you want to return or exchange the goods, please feel free to contact us by email at firstname.lastname@example.org within three (3) days.
According to our general terms and conditions, you need to contact us within 1 week after the product is received. Orders that meet the following conditions can be returned:
The product was damaged in transit.
The product has manufacturing defects.
The customer received an incorrect product.
In order to do our best to help you, please contact us via Contact Us in time to describe the product damage problem and attach a picture.
We will contact you within one working day to arrange the return. The product must be returned in its original packaging to ensure proper protection.
The only exceptions to our return policy are:
• We cannot take back any items with ashes.
• We cannot take back items customized by customers.
Refunds: Product must be returned within 60 days in original condition and unused. There is a 15% restocking fee for returns.